Cayte Mocadam Hospitality Training

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Hospitality Diplomas are designed for individuals who are looking to improve their knowledge in the hospitality industry and gaining an international highly-regarded qualification.

• The Hospitality key roles 
• Cultural awareness 
• What is Brand Standards? 
• Career Development & Skills 

Hotel training diplomas give individuals an understanding of all aspects of hotel properties, operations, and many moving parts.

• The future of the hotel industry 
• Understanding of Ratios 
• How to classify a hotel? 
• Star ratings Luxury & Quality..

The Hotel Receptionist Diploma is an excellent diploma for hotel receptionists.

• The Role Introduction 
• Reservations 
• Check-in Procedures 
•  Communications Skills 
•  How to Deal with Demanding  Hotel Guests ..

Sales and the Customer Relationship Diploma, will equip the learner with strategies & techniques to Master the art of selling. 

• The Sell
• Sales Scripting
• Selling without Selling
• The Close
• Five Principles for Success..

Restaurant Management diploma provide an excellent view and understanding of all aspects of the restaurant from every perspective.

• Introduction to Good service 
• Reservation
• A restaurant System Checklists
• Food & Beverage ..

Events & Conferences Diploma is one of the most dynamic, enjoyable and potentially lucrative industries anywhere in the world.

• The Role 
• What is Strategic Management? 
• Events Management & Planning Software 
• The Success of Your Event ..

 Call center & Front-liners Diploma will equip the learner with the essential interaction tools to master rapport with customers.

• Customer Service Terminology
• What is Customer Service  Law ? 
• Building Character
• Meeting Customer's Needs ..